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Terms & Conditions
1.  ACCEPTANCE OF TERMS
Your access to and use of Dipsdesigns.co.uk and Dipsdesigns.com ("the Website") is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.
 
Your placing an order with Dips Designs (“we”, “us” or “our”) is subject exclusively to these Terms and Conditions. By ordering with us, you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions your order cannot be processed by us.  The order will not be treated as having been accepted until you receive confirmation from us that this is the case. This confirmation may be by email or post. The decision as to whether to accept any order from you is at our discretion and we are not bound to do so.
 
2.  ADVICE
The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making, any decision.
 
3.  CHANGES TO WEBSITE
We reserve the right to:
3.1 change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that we shall not be liable to you for any such change or removal; and
 
3.2 change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.
 
4.  LINKS TO THIRD PARTY WEBSITES
The Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.
 
5.  COPYRIGHT
All copyright, trade marks and all other intellectual property rights (including without limitation our designs, text and graphics) are owned by or licensed to us or otherwise used by us as permitted by law.
 
You agree that you are ordering from us solely for your personal, non-commercial use. None of designs, products or the content provided by us in whatever format may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of examples from our range for personal, non-commercial home use only.
 
We will not be held responsible for any copy right permission required for any materials or content supplied by you to be used in the products. It is your responsibility to ensure that permission has been obtained.
 
6.  SERVICES, PRODUCTS, PAYMENT AND DELIVERY
To maintain continuity of service we reserve the right to use alternative materials to those stated on the web-site.
 
All products produced by us are hand-crafted and as such there may be slight variations to the finish of each individual item, which is integral to the process and reflects the artisan nature of the range. We reserve the right to extend completion/delivery times if queries or alternations are made to orders.
 
Whilst we will use our reasonable endeavours to use archival quality materials, we provide no actual or implied warranties with regard to the ageing process and accept no responsibility for any effects the ageing process may have on the products.
 
Once an order has been accepted by us, At this point, a 50% non-refundable deposit is required.  A Google Checkout Invoice will be raised for this amount, but if you choose, you may pay by personal cheque or postal order instead. 
 
Prior to final production, we create a digital proof including all your details and selections.  Once you have reviewed and approved the proof to your satisfaction, we move onto full scale production.
 
When your stationery is ready for delivery (this may be in two phases, if Menu, Order of Service and Place Card details are still awaiting delivery) we will invoice you for the outstanding balance on the prepared stationery plus the relevant delivery charge.  This process will be repeated for any subsequent deliveries.  Payment can be made by credit/debit card through Google Checkout, personal cheque or postal order, but the items will not be dispatched until cleared payment has been received.
 
A UK delivery charge of a maximum of £14.50 will be made on all orders under £600 (your delivery charge will be confirmed when the balance is due, it will not be more than £14.50 but if we can reduce the charge if your order does not weigh so much then we will do so)
 
Free UK delivery is offered on all orders of £600 and over.
 
For International Address, please contact us for a delivery quote before ordering.
 
All items are sent by insured delivery which requires a signature on receipt. We cannot accept liability for delay, loss or damaged goods in dispatch delivery.
 
   
7.  RETURNS AND REFUNDS
 
As the products made by us are all personalised to your individual requirements, refunds, exchanges or cancellations are not accepted on any orders.  This does not affect your statutory rights.  For the avoidance of doubt, our products are defined as personalised goods or goods made to a consumer's specification within the definition of the Distance Selling regulations and are therefore exempt from the right to cancel.
 
8.  DATA PROTECTION
 
Personal data provided to us through this web site will only be used in accordance with these terms and conditions. By providing your personal data to us you are consenting to its use in accordance with our terms and conditions. 
 
For the purpose of the Data Protection Act 1998 (the Act), the data controller is Dips Designs, 15 Deepdene, Wadhurst, East Sussex, TN5 6EL.   We may from time to time use data processors, who are not employees, agents or otherwise connected with us, with whom we have an agreement to process your data ("Data Processors"). 
 
We respect the privacy of every individual who visits the Website or places an order for Products with us. Our policy on the collection and use of personal information is outlined below.
 
We collect and use personal information in order to:
 
* administer or otherwise carry out our obligations in relation to any agreement that you may have with us;
* anticipate and resolve problems with your service;
* carry out market research and the tracking of sales;
* create and inform you of products and services provided either by us or by carefully selected third parties that you may be interested in, where you have consented to be contacted for such purposes and allow Data Processors to do the same.
 
In order carry out the above, we need to collect and process personal information about you (including but not limited to, your name, address, telephone number, email address, details of your visits to the Website and any transactional information in relation to order fulfillment). The data we collect may be provided to Data Processors for analysis so that we may tailor the goods, services and marketing materials we, and other third parties offer to you (where you have consented to receive the same).
 
In order to take advantage of some of our services, you may need to supply us with the personal details of a third party (for example, their name and address for the production of personalised products). We will not use this information for anything other than providing the service for which the information was supplied.
 
We will not disclose any personally identifiable information without your permission unless:
 
* we are legally entitled to do so (for example, pursuant to a court order or for the purposes of prevention of crime or fraud). You will be treated as having given your permission for disclosures referred to in this policy;
* we are in negotiations with a third party for the sale or purchase of any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
* if we, or substantially all of our assets, are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; and
to enforce or apply our terms of use and other agreements; or to protect our rights, property, safety, customers, or others.
 
9.  DISCLAIMERS AND LIMITATION OF LIABILITY
Our products are provided on an "AS IS" and "AS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
 
To the extent permitted by law, we will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of our products and services.
 
Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of us for death or personal injury as a result of the negligence of us or that of our employees or agents.
 
10.  INDEMNITY
You agree to indemnify and hold Dips Designs and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Dips Designs arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of Dips Designs products or services.
 
11.  SEVERANCE
If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.
 
12.  GOVERNING LAW
These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.
Terms & Conditions
Dips Designs - Luxury Wedding Stationery